SmartStop Self Storage Commences Roll Out of Self Storage Manager’s New Cloud Version  

Comprehensive Cloud-based Solutions for the Self-Storage Industry

Blue Bell, PA, September 7, 2022: Self Storage Manager, Inc. Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that SmartStop Self Storage, REIT, Inc. (“SmartStop”), a self-managed and fully integrated self storage company with 170+ properties in USA and Canada has commenced rolling out the new cloud version of Self Storage Manager (“SSM Cloud”) across their stores and successfully implemented SSM Cloud at 70 properties, with the roll out to remaining 100+ properties planned to be completed in the next two months. SmartStop was recently recognized as the top 1-year, 3-year, and 5-year annualized total return performer among Lifecycle REITs in the summer 2022 issue of THE IPA/STANGER MONITOR™. 

“SmartStop has an aggressive technology roadmap to support the continued evolution and growth of its platform,” said H. Michael Schwartz, Chairman and CEO of SmartStop. He further added “With a portfolio approaching 200 properties in Canada and the United States, we needed a partner and a system that could help us realize the innovation we were pursuing and work at a large enterprise scale. The SSM Cloud platform brought the experience of the legacy SSM platform while incorporating a more modern technology stack and application programming interfaces (APIs). Through a unique partnership, the SmartStop and SSM teams worked together to develop a platform to help us advance our capabilities in revenue management, digital advertising, distributed call center, and an integrated sales process. SmartStop is proud to work with the SSM team and looks forward to continuing the partnership to enhance the SSM Cloud system.”

According to Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. “We are delighted to partner with SmartStop, fulfill the technology vision created by          H. Michael Schwartz and assist in SmartStop’s ambitious growth plans. We appreciate the active involvement of Joe Robinson, COO of SmartStop, who worked very closely with SSM project team in developing the road map for a series of product enhancements and also the entire SmartStop operations team that played a major role in beta testing and piloting the new Cloud version and providing valuable feedback”, said Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. He further added “With over 100 technical professionals and 250+ years of combined self-storage domain expertise, we are well positioned to continue enhancing SSM Cloud, in collaboration with SmartStop and other large operators and drive technology invocation, in a way it benefits the entire storage industry. Excellent support from SmartStop and other industry leaders has further motivated us to stay independent for many more years to come and provide storage operators that are unhappy with their current software an alternate enterprise class solution that is secure and scalable, with the flexibility to integrate to third-party service providers of their choice.”

About SmartStop Self Storage REIT, Inc. (SmartStop):

SmartStop is a self-managed REIT with a fully integrated operations team of approximately 450 self storage professionals focused on growing the SmartStop® Self Storage brand. SmartStop, through its indirect subsidiary SmartStop REIT Advisors, LLC, also sponsors other self storage programs. As of August 23, 2022, SmartStop has an owned or managed portfolio of 174 properties in 22 states and Ontario, Canada, comprising approximately 119,200 units and 13.5 million rentable square feet. SmartStop and its affiliates own or manage 19 operating self storage properties in the Greater Toronto Area, which total approximately 16,200 units and 1.6 million rentable square feet. Additional information regarding SmartStop is available at www.smartstopselfstorage.com.

About Self Storage Manager, Inc. (SSM)

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, online auctions, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

Media Contact for Self Storage Manager, Inc.:

John Rohan

Manager - Client Services

Self Storage Manager, Inc.

Email: sales@selfstoragemanager.com

Phone: 800-469-1740

Self Storage Manager Rolls out New Cloud Version to Public Storage Canada facilities

Comprehensive Cloud-based Solutions for the Self-Storage Industry

Blue Bell, PA, September 6, 2022: Self Storage Manager, Inc. Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that Public Storage Canada (PS Canada) with 65 Public Storage branded locations across Canada has rolled out the new cloud version of Self Storage Manager (“SSM Cloud”) across most of their properties. Headquartered in Mississauga, ON PS Canada is one of the largest self-storage operators in Canada.

“Self Storage Manager has been a long-term software partner with Public Storage Canada.  Since the announcement of the development of new version of SSM as a fully cloud-based solution from the ground up, PS Canada has worked diligently as part of the SSM Advisory Committee to aid in the beta testing, rollout and implementation of the software.” said Troy McLellan, President & CEO of Public Storage Canada.  He further added “We saw the cloud-based software as an intuitive modern interface that was familiar and responsive.  It was also a springboard for PS Canada to move business forward in various aspects including API architecture allowing web interface for rentals and payments, real time price management, and full call center integration.   PS Canada assisted in piloting early editions of the software.  During the development, the SSM team have been very receptive to suggestions, and timely in their communication and resolve.  Poised for full rollout by years end, PS Canada is excited to take operations to levels not seen previously.   Thanks to Kat Shenoy, Rohan Shenoy and the entire SSM team for providing not just a well-functioning product, but for fostering a personal relationship with everyone on the PS Canada team that makes a transition of this magnitude seamless.” 

According to Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. “We always consider every business relationship we enter in to as a long term partnership.  PS Canada, who switched from their legacy software to an earlier web based version of SSM in 2010 has been a big supporter of SSM for the past 12 years. We are very thankful to Troy McLellan and his entire top management team of PS Canada for their commitment to the partnership and their active participation in the SSM Advisory Committee. Based on the valuable feedback and suggestions provided by the PS Canada team and other members of the SSM Advisory Committee, we have incorporated several new features in to SSM Cloud, which we believe will be extremely useful to other large self-storage operators and REITs. Instead of piloting the new Cloud version for a single facility operator, we took the approach of piloting it at several sites of PS Canada and a large REIT SmartStop Self Storage before rolling out to all locations for both the operators. While this approach has delayed the release of the new Cloud version, it really helped us to stabilize the new version and ensure it is fully functional and scalable for large operators and REITs, in addition to meeting the local tax and lien requirements for all states in USA and all provinces in Canada. We plan to do the general release of SSM Cloud by end of 2022, once we complete the roll out to all properties of Public Storage Canada and SmartStop Self Storage.”

“We appreciate PS Canada being the first client to implement SSM Cloud for their properties, and for providing valuable feedback during the development and testing phases.” said Rohan Shenoy, President of Self Storage Manager Inc., and further commented “SSM Cloud is designed using the latest development technologies, and makes use of the latest cloud hosting resources to offer a secure, scalable, responsive, and user-friendly cloud-based solution for store users, call center users, and corporate employees alike. As lead-to-lease conversion metrics continue to evolve within the self-storage industry, SSM Cloud is tailored to enhance the capturing of the data points required for such metrics, through capabilities such as phone system integrations, ad-source tracking, automated marketing outreach, two-way text messaging, and so much more. The application is designed with a REST API backend, which allows for extended API capabilities so that self storage operators will have a wider choice of third party vendors to integrate with, such as Revenue Management, Call Centers, Kiosks, Websites, Insurance, Lead Aggregators, Online Auctions, Business Intelligence & Analytics, Reputation Management, and much more. I value the personal relationship we have developed with all members of the PS Canada team and look forward to a continued partnership with PS Canada for many more years to come.”

About Public Storage Canada

Founded in 1979 by Wayne Hughes and Ken Volk, Public Storage Canada has grown to become one of the largest self-storage operators with 65 locations spread across Canada and plans on adding more locations to their portfolio. The property management team at all Public Storage Canada facilities are highly trained to assist their customers by providing custom tailored storage solutions for any length of time and at a price that works for their budget. Additionally, most of their locations are concentrated in some of Canada’s most vibrant and populous cities and strategically located within quick driving distance from major highways and transportation hubs to provide maximum convenience and accessibility to their customers.  Visit: www.publicstoragecanada.com for more information.

About Self Storage Manager, Inc. (SSM)

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, online auctions, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

Media Contact for Self Storage Manager, Inc.:

John Rohan

Manager - Client Services

Self Storage Manager, Inc.

Email: sales@selfstoragemanager.com

Phone: 800-469-1740

Devon Self Storage Implements Self Storage Manager across 90 Facilities

Comprehensive Cloud-based Solutions for the Self-Storage Industry

Blue Bell, PA, June 1, 2022: Self Storage Manager, Inc. Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that Devon Self Storage, one of the leading self storage operators in the country has converted to SSM across 90 facilities. Headquartered in Emeryville, CA Devon Self Storage owns, operates, and also provides third party management services to self-storage facilities across 24 states.

“With the large portfolio of over 90 facilities that we manage, technology is one of the most crucial elements to run our day-to-day operations successfully.” said Kenneth Nitzberg, Chairman and CEO of Devon Self Storage. He further added “For any large operator, converting from one property management software to another is a herculean task as there are multiple integrations involved and it requires a strong technology partner who understands the various complexities involved in the transition. We are pleased that we chose SSM and converted to their management software. The SSM team demonstrated exemplary professionalism during the entire migration process and  worked very closely with the Devon team to ensure smooth conversion of all our properties without any downtime. Their willingness and ability to develop custom reports and custom features quickly to meet our unique requirements has been a huge plus.”  

According to Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. “Devon Self Storage is well known for their early adoption of technology and Ken Nitzberg is highly respected in the storage industry. It is a great honor to have Devon as a client. Our ability to offer rapid customization and setting up dedicated teams for large operator implementations has allowed us to continue to increase our market share. The fact that the majority of our new business comes from word of mouth and referrals from existing clients speaks volumes about the quality of our products and services. Our goal is to double our client base in the next 3 years, and I believe we can achieve this goal with the continued support from storage operators.”

About Devon Self Storage

Devon Self Storage is one of the country's leading self storage companies with 90 locations nationwide. Founded in 1988, Devon Self Storage has rapidly expanded their operations across 24 states and offers affordable self storage solutions to their clients that encompasses personal, commercial, military and student storage. Devon Self Storage also offers third party management services to self-storage facility owners that includes marketing, unit rentals, customer relations, economic oversight, and property maintenance.

About Self Storage Manager, Inc.

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.

Media Contact for Self Storage Manager, Inc.:

John Rohan

Manager - Client Services

Self Storage Manager, Inc.

Email: sales@selfstoragemanager.com

Phone: 800-469-1740

Pogoda Companies rolls out Self Storage Manager^TM across 50 plus properties

BLUE BELL, PA, May 11, 2022 -- Self Storage Manager, Inc., a Total Solutions Provider for the self-storage industry and developer of Self Storage Manager^TM (SSM), today announced that Pogoda Companies,           one of the Top 100 self-storage operators in the country, operating in the mid-west with over 50 facilities has successfully converted over from their legacy system to SSM platform.

According to Beau Agnello, Senior Vice President of Operations at Pogoda Companies, “We have an aggressive growth strategy, and we are approaching sixty properties in four states, so it was important for us to work with a company that could support our expansion. SSM has had a personal and flexible approach to onboarding our portfolio; Self Storage Manager, Inc. CEO Kat Shenoy and his team were available and responsive all hours of the day. We appreciated the customization in the software that enabled our field operations team to deliver the same high level of service to our customers during the conversion. Partnering with the right property management software allows us to continue to maximize efficiency and enhance our operations.”

Commenting on the successful roll out, Kat Shenoy, Chairman & CEO of Self Storage Manager, Inc. mentioned, "We are delighted to welcome yet another large self-storage operator Pogoda Companies to our rapidly expanding client base. SSM has become a product of choice for large operators who are looking for an alternate property management software, due to the top-notch customer service we provide, the flexibility we offer in integrating with 3^rd party service providers that the operators choose, our willingness to understand each operator’s unique needs and provide customization that is essential in running their operations more efficiently.  We truly appreciate the excellent cooperation we received from Beau Agnello and his team throughout the course of the SSM rollout and look forward to assisting them in their aggressive growth plans.”       

About Pogoda Companies

Pogoda Companies (www.pogodaco.com) is a leading self-storage operator and management company, actively seeking acquisitions/third-party management within the Midwest. Based in Farmington Hills, Michigan, Pogoda Companies currently owns/manages 58 locations with over 3,750,000 sq. ft. of space. The company operates its stores under the trademarked name National Storage Centers. For more information on their storage operations, please visit their website at www.selfstoragespecialists.com

About Self Storage Manager, Inc.

Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com  or email us at sales@selfstoragemanager.com.

Blue Bell, PA, April 14, 2022 – Today, Self Storage Manager, Inc., a total solutions provider for the self-storage industry, announced that it has promoted Rohan Shenoy as President of the company. Kat Shenoy, current President and CEO of Self Storage Manager, Inc., will continue in the capacity of CEO and Chairman of the board and will continue to run the company with the help of Rohan and the rest of the management team.

Rohan Shenoy joined the company in December 2017 as VP of Operations and took charge of developing the product road map for the Self Storage Manager (SSM) software suite, and actively worked with the SSM Advisory Committee to gather client feedback and determine ways to enhance the product and quality assurance process for the SSM software suite. Since joining the company, he has managed product development, partner relationship with all third-party companies that SSM integrates with, and worked diligently to improve client relationship across the client base, especially the large operator clients. Additionally, Rohan has found ways to enhance the software development and systems maintenance operations, which consists of researching on cloud computing hosting capabilities, building the DevOps practice to streamline development and deployment operations, and issuing the SSAE 16 SOC I & II reports which confirms SSM’s internal controls over financial reporting, application security, change management, and data integrity.

Rohan Shenoy has over nine years of product management, change management, and account management experience. Before joining Self Storage Manager, Inc., Rohan worked as a Senior Consultant at Ernst & Young (EY) for close to 5 years, and his experience varied across multiple practices that range from IT Audit, data analytics, ERP systems, and application security, and various industries, primarily within technology, retail, real estate, and healthcare. He graduated from Lehigh University, PA, with degrees in Computer Science and Business, and then completed his CPA.

As President of Self Storage Manager, Inc., Rohan will continue to work with the SSM Advisory Committee and large operator clients on the product roadmap and find ways to enhance SSM further and make it more scalable for multi-facility operators and REITs with up to 1000 sites. He will also manage the relationship with third-party service providers and look for ways to integrate best-of-breed third-party software and services into SSM. Additionally, Rohan will continue to manage the compliance initiatives to ensure SSM follows the latest payment card industry (PCI), financial reporting, security, and data privacy regulations for the self-storage industry.

Kat Shenoy, CEO and Chairman of Self Storage Manager, Inc. stated, “Rohan’s promotion is well deserved. He has done an outstanding job leading the product management efforts for the company over the past four years. Rohan has also very effectively managed partner relationships and client relationships. He has earned the respect of our client base with his highly professional and practical approach. His technology and CPA background has helped the company complete various technology and compliance initiatives. I am highly energized by the significant growth we have achieved in the past four years and the company is now poised for rapid growth in 2022 and
beyond. We have been well rewarded by the self-storage industry for our steadfast decision to stay independent.”

“I am looking forward to working closely with Rohan to manage the company’s growth and also find ways to further improve client satisfaction with our products and services. Rohan and I are very proud of our association with the self-storage industry and will continue to serve the industry in the best possible manner for many more years to come.”

About Self Storage Manager, Inc.

Self Storage Manager, Inc., offers a complete suite of products and services that include Self Storage Manager^TM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and Lead Aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.