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Sep 7 |
SmartStop Self Storage Commences Roll Out of Self Storage Manager’s New Cloud Version
Posted by Jay Pillai on 07 September 2022 07:49 AM |
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SmartStop Self Storage Commences Roll Out of Self Storage Manager’s New Cloud Version Comprehensive Cloud-based Solutions for the Self-Storage Industry Blue Bell, PA, September 7, 2022: Self Storage Manager, Inc. Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that SmartStop Self Storage, REIT, Inc. (“SmartStop”), a self-managed and fully integrated self storage company with 170+ properties in USA and Canada has commenced rolling out the new cloud version of Self Storage Manager (“SSM Cloud”) across their stores and successfully implemented SSM Cloud at 70 properties, with the roll out to remaining 100+ properties planned to be completed in the next two months. SmartStop was recently recognized as the top 1-year, 3-year, and 5-year annualized total return performer among Lifecycle REITs in the summer 2022 issue of THE IPA/STANGER MONITOR™. “SmartStop has an aggressive technology roadmap to support the continued evolution and growth of its platform,” said H. Michael Schwartz, Chairman and CEO of SmartStop. He further added “With a portfolio approaching 200 properties in Canada and the United States, we needed a partner and a system that could help us realize the innovation we were pursuing and work at a large enterprise scale. The SSM Cloud platform brought the experience of the legacy SSM platform while incorporating a more modern technology stack and application programming interfaces (APIs). Through a unique partnership, the SmartStop and SSM teams worked together to develop a platform to help us advance our capabilities in revenue management, digital advertising, distributed call center, and an integrated sales process. SmartStop is proud to work with the SSM team and looks forward to continuing the partnership to enhance the SSM Cloud system.” According to Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. “We are delighted to partner with SmartStop, fulfill the technology vision created by H. Michael Schwartz and assist in SmartStop’s ambitious growth plans. We appreciate the active involvement of Joe Robinson, COO of SmartStop, who worked very closely with SSM project team in developing the road map for a series of product enhancements and also the entire SmartStop operations team that played a major role in beta testing and piloting the new Cloud version and providing valuable feedback”, said Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. He further added “With over 100 technical professionals and 250+ years of combined self-storage domain expertise, we are well positioned to continue enhancing SSM Cloud, in collaboration with SmartStop and other large operators and drive technology invocation, in a way it benefits the entire storage industry. Excellent support from SmartStop and other industry leaders has further motivated us to stay independent for many more years to come and provide storage operators that are unhappy with their current software an alternate enterprise class solution that is secure and scalable, with the flexibility to integrate to third-party service providers of their choice.”
About SmartStop Self Storage REIT, Inc. (SmartStop): SmartStop is a self-managed REIT with a fully integrated operations team of approximately 450 self storage professionals focused on growing the SmartStop® Self Storage brand. SmartStop, through its indirect subsidiary SmartStop REIT Advisors, LLC, also sponsors other self storage programs. As of August 23, 2022, SmartStop has an owned or managed portfolio of 174 properties in 22 states and Ontario, Canada, comprising approximately 119,200 units and 13.5 million rentable square feet. SmartStop and its affiliates own or manage 19 operating self storage properties in the Greater Toronto Area, which total approximately 16,200 units and 1.6 million rentable square feet. Additional information regarding SmartStop is available at www.smartstopselfstorage.com.
About Self Storage Manager, Inc. (SSM) Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage ManagerTM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, online auctions, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.
Media Contact for Self Storage Manager, Inc.:
John Rohan Manager - Client Services Self Storage Manager, Inc. Email: sales@selfstoragemanager.com Phone: 800-469-1740 Read more » | |
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Sep 6 |
Self Storage Manager Rolls out New Cloud Version to Public Storage Canada facilities
Posted by Jay Pillai on 06 September 2022 03:12 PM |
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Self Storage Manager Rolls out New Cloud Version to Public Storage Canada facilities Comprehensive Cloud-based Solutions for the Self-Storage Industry
Blue Bell, PA, September 6, 2022: Self Storage Manager, Inc. Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that Public Storage Canada (PS Canada) with 65 Public Storage branded locations across Canada has rolled out the new cloud version of Self Storage Manager (“SSM Cloud”) across most of their properties. Headquartered in Mississauga, ON PS Canada is one of the largest self-storage operators in Canada. “Self Storage Manager has been a long-term software partner with Public Storage Canada. Since the announcement of the development of new version of SSM as a fully cloud-based solution from the ground up, PS Canada has worked diligently as part of the SSM Advisory Committee to aid in the beta testing, rollout and implementation of the software.” said Troy McLellan, President & CEO of Public Storage Canada. He further added “We saw the cloud-based software as an intuitive modern interface that was familiar and responsive. It was also a springboard for PS Canada to move business forward in various aspects including API architecture allowing web interface for rentals and payments, real time price management, and full call center integration. PS Canada assisted in piloting early editions of the software. During the development, the SSM team have been very receptive to suggestions, and timely in their communication and resolve. Poised for full rollout by years end, PS Canada is excited to take operations to levels not seen previously. Thanks to Kat Shenoy, Rohan Shenoy and the entire SSM team for providing not just a well-functioning product, but for fostering a personal relationship with everyone on the PS Canada team that makes a transition of this magnitude seamless.” According to Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. “We always consider every business relationship we enter in to as a long term partnership. PS Canada, who switched from their legacy software to an earlier web based version of SSM in 2010 has been a big supporter of SSM for the past 12 years. We are very thankful to Troy McLellan and his entire top management team of PS Canada for their commitment to the partnership and their active participation in the SSM Advisory Committee. Based on the valuable feedback and suggestions provided by the PS Canada team and other members of the SSM Advisory Committee, we have incorporated several new features in to SSM Cloud, which we believe will be extremely useful to other large self-storage operators and REITs. Instead of piloting the new Cloud version for a single facility operator, we took the approach of piloting it at several sites of PS Canada and a large REIT SmartStop Self Storage before rolling out to all locations for both the operators. While this approach has delayed the release of the new Cloud version, it really helped us to stabilize the new version and ensure it is fully functional and scalable for large operators and REITs, in addition to meeting the local tax and lien requirements for all states in USA and all provinces in Canada. We plan to do the general release of SSM Cloud by end of 2022, once we complete the roll out to all properties of Public Storage Canada and SmartStop Self Storage.”
“We appreciate PS Canada being the first client to implement SSM Cloud for their properties, and for providing valuable feedback during the development and testing phases.” said Rohan Shenoy, President of Self Storage Manager Inc., and further commented “SSM Cloud is designed using the latest development technologies, and makes use of the latest cloud hosting resources to offer a secure, scalable, responsive, and user-friendly cloud-based solution for store users, call center users, and corporate employees alike. As lead-to-lease conversion metrics continue to evolve within the self-storage industry, SSM Cloud is tailored to enhance the capturing of the data points required for such metrics, through capabilities such as phone system integrations, ad-source tracking, automated marketing outreach, two-way text messaging, and so much more. The application is designed with a REST API backend, which allows for extended API capabilities so that self storage operators will have a wider choice of third party vendors to integrate with, such as Revenue Management, Call Centers, Kiosks, Websites, Insurance, Lead Aggregators, Online Auctions, Business Intelligence & Analytics, Reputation Management, and much more. I value the personal relationship we have developed with all members of the PS Canada team and look forward to a continued partnership with PS Canada for many more years to come.” About Public Storage Canada Founded in 1979 by Wayne Hughes and Ken Volk, Public Storage Canada has grown to become one of the largest self-storage operators with 65 locations spread across Canada and plans on adding more locations to their portfolio. The property management team at all Public Storage Canada facilities are highly trained to assist their customers by providing custom tailored storage solutions for any length of time and at a price that works for their budget. Additionally, most of their locations are concentrated in some of Canada’s most vibrant and populous cities and strategically located within quick driving distance from major highways and transportation hubs to provide maximum convenience and accessibility to their customers. Visit: www.publicstoragecanada.com for more information.
About Self Storage Manager, Inc. (SSM) Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage ManagerTM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, online auctions, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.
Media Contact for Self Storage Manager, Inc.:
John Rohan Manager - Client Services Self Storage Manager, Inc. Email: sales@selfstoragemanager.com Phone: 800-469-1740 Read more » | |
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Jun 7 |
Devon Self Storage Implements Self Storage Manager across 90 Facilities
Posted by Jay Pillai on 07 June 2022 11:33 AM |
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Devon Self Storage Implements Self Storage Manager across 90 Facilities Comprehensive Cloud-based Solutions for the Self-Storage Industry
Blue Bell, PA, June 1, 2022: Self Storage Manager, Inc. Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that Devon Self Storage, one of the leading self storage operators in the country has converted to SSM across 90 facilities. Headquartered in Emeryville, CA Devon Self Storage owns, operates, and also provides third party management services to self-storage facilities across 24 states.
“With the large portfolio of over 90 facilities that we manage, technology is one of the most crucial elements to run our day-to-day operations successfully.” said Kenneth Nitzberg, Chairman and CEO of Devon Self Storage. He further added “For any large operator, converting from one property management software to another is a herculean task as there are multiple integrations involved and it requires a strong technology partner who understands the various complexities involved in the transition. We are pleased that we chose SSM and converted to their management software. The SSM team demonstrated exemplary professionalism during the entire migration process and worked very closely with the Devon team to ensure smooth conversion of all our properties without any downtime. Their willingness and ability to develop custom reports and custom features quickly to meet our unique requirements has been a huge plus.” According to Kat Shenoy, Chairman and CEO of Self Storage Manager, Inc. “Devon Self Storage is well known for their early adoption of technology and Ken Nitzberg is highly respected in the storage industry. It is a great honor to have Devon as a client. Our ability to offer rapid customization and setting up dedicated teams for large operator implementations has allowed us to continue to increase our market share. The fact that the majority of our new business comes from word of mouth and referrals from existing clients speaks volumes about the quality of our products and services. Our goal is to double our client base in the next 3 years, and I believe we can achieve this goal with the continued support from storage operators.”
About Devon Self Storage Devon Self Storage is one of the country's leading self storage companies with 90 locations nationwide. Founded in 1988, Devon Self Storage has rapidly expanded their operations across 24 states and offers affordable self storage solutions to their clients that encompasses personal, commercial, military and student storage. Devon Self Storage also offers third party management services to self-storage facility owners that includes marketing, unit rentals, customer relations, economic oversight, and property maintenance.
About Self Storage Manager, Inc. Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage ManagerTM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.
Media Contact for Self Storage Manager, Inc.:
John Rohan Manager - Client Services Self Storage Manager, Inc. Email: sales@selfstoragemanager.com Phone: 800-469-1740 Read more » | |
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May 12 |
Pogoda SSM Press Release
Posted by Jay Pillai on 12 May 2022 01:15 PM |
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Pogoda Companies rolls out Self Storage ManagerTM across 50 plus properties
BLUE BELL, PA, May 11, 2022 -- Self Storage Manager, Inc., a Total Solutions Provider for the self-storage industry and developer of Self Storage ManagerTM (SSM), today announced that Pogoda Companies, one of the Top 100 self-storage operators in the country, operating in the mid-west with over 50 facilities has successfully converted over from their legacy system to SSM platform.
According to Beau Agnello, Senior Vice President of Operations at Pogoda Companies, “We have an aggressive growth strategy, and we are approaching sixty properties in four states, so it was important for us to work with a company that could support our expansion. SSM has had a personal and flexible approach to onboarding our portfolio; Self Storage Manager, Inc. CEO Kat Shenoy and his team were available and responsive all hours of the day. We appreciated the customization in the software that enabled our field operations team to deliver the same high level of service to our customers during the conversion. Partnering with the right property management software allows us to continue to maximize efficiency and enhance our operations.”
Commenting on the successful roll out, Kat Shenoy, Chairman & CEO of Self Storage Manager, Inc. mentioned, "We are delighted to welcome yet another large self-storage operator Pogoda Companies to our rapidly expanding client base. SSM has become a product of choice for large operators who are looking for an alternate property management software, due to the top-notch customer service we provide, the flexibility we offer in integrating with 3rd party service providers that the operators choose, our willingness to understand each operator’s unique needs and provide customization that is essential in running their operations more efficiently. We truly appreciate the excellent cooperation we received from Beau Agnello and his team throughout the course of the SSM rollout and look forward to assisting them in their aggressive growth plans.”
About Pogoda Companies
Pogoda Companies (www.pogodaco.com) is a leading self-storage operator and management company, actively seeking acquisitions/third-party management within the Midwest. Based in Farmington Hills, Michigan, Pogoda Companies currently owns/manages 58 locations with over 3,750,000 sq. ft. of space. The company operates its stores under the trademarked name National Storage Centers. For more information on their storage operations, please visit their website at www.selfstoragespecialists.com
About Self Storage Manager, Inc. Self Storage Manager, Inc. offers a complete suite of products and services that include Self Storage ManagerTM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and lead aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.
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Apr 14 |
Self Storage Manager, Inc. promotes Rohan Shenoy as President
Posted by E-SoftSys Admin on 14 April 2022 11:47 AM |
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Blue Bell, PA, April 14, 2022 – Today, Self Storage Manager, Inc., a total solutions provider for the self-storage industry, announced that it has promoted Rohan Shenoy as President of the company. Kat Shenoy, current President and CEO of Self Storage Manager, Inc., will continue in the capacity of CEO and Chairman of the board and will continue to run the company with the help of Rohan and the rest of the management team.
Self Storage Manager, Inc., offers a complete suite of products and services that include Self Storage ManagerTM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and Lead Aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact Self Storage Manager, Inc. at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.
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Dec 8 |
SpareBox Storage Implements Self Storage Manager Across Multiple Locations in Amarillo, TX
Posted by E-SoftSys Admin on 08 December 2020 10:56 AM |
Comprehensive Cloud-based Solutions for the Self Storage IndustryBlue Bell, PA, Nov 23, 2020: E-SoftSys, Total Solutions Provider for the self storage industry and developer of Self Storage Manager, today announced that their client SpareBox Storage has implemented Self Storage Manager across its portfolio of 10 locations in Amarillo, Texas. SpareBox also plans on rolling out Self Storage Manager to several other facilities in markets they plan on entering across the US. SpareBox Storage is a national self storage platform focused on acquiring and managing stabilized self-storage properties in secondary and tertiary markets across the US. SpareBox closed on a portfolio acquisition of 10 properties in Amarillo, Texas in August 2020. Steve Treadwell, CEO of SpareBox Storage stated: “SpareBox Storage has a unique strategy of delivering excellent customer service and contactless rental options through an unmanned operating platform. It’s imperative that we choose the right technology partner to support and enhance our ambitious growth plans and we are very pleased to partner with Self Storage Manager (SSM) as we build out our portfolio. The SSM team has worked very closely and tirelessly for the past couple of months with our technical teams to ensure that we could quickly and seamlessly integrate their platform into our technology stack. More importantly, they have shown an exemplary willingness to provide our team with several custom modifications – either within their application or through their open API’s. The entire SSM team, beginning from their top management and all the way to their development team, are always available and responsive to our requests. We look forward to a great long-term partnership with the SSM team.” “We are delighted that SpareBox Storage choose our company to be their technology partner for managing their self storage facilities. Their business model, which is built around providing frictionless service through unmanned locations, fits very well with our product offerings, as we continue to develop our application primarily focusing on contactless rentals and payments, which now accounts for a major portion of the transactions in the self storage industry,” said Kat Shenoy, President & CEO of E-SoftSys. “Our strategy is to continue developing cutting edge technology solutions that will assist our clients in their plans to scale and grow their operations rapidly.” About SpareBox Storage SpareBox Storage is a national self storage platform sponsored by Rizk Ventures and led by industry veteran Steve Treadwell. SpareBox Storage’s mission is to acquire and build a scalable, national self-storage company by focusing on clusters of undervalued assets in smaller markets or in the suburbs of larger markets, delivering operational, technology and marketing solutions. About E-SoftSys E-SoftSys offers a complete suite of products and services that include Self Storage ManagerTM - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion `ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and Lead Aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or email us at sales@selfstoragemanager.com.
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Dec 8 |
CallPotential and Self Storage Manager Announce New Integration that Unlocks Powerful Technology with Property Management and Communication Software Integration
Posted by E-SoftSys Admin on 08 December 2020 10:33 AM |
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Self-Storage operators will benefit from the seamless integration of a leading provider of management software and a best-in-class communication system Blue Bell, PA/Naperville, IL October 15, 2020, CallPotential, an omni-channel communication platform and best-in-class CRM, and E-SoftSys LLC, a leading provider of property management software for the self-storage industry announced today the integration of CallPotential’s communication platform with Self Storage Manager (SSM), an enterprise-class management software from E-SoftSys. SSM customers can now leverage the new CallPotential integration to achieve end-to-end performance connecting a holistic ecosystem of marketing, sales, collections, and internal call center software. "This has been a highly anticipated integration for some of our existing and potential new customers. With SSM's capabilities and CallPotential's technology, users can experience a seamless transition of customer information while gaining more insight behind-the-scenes.” shared CallPotential Founder and President, Phil Murphy. “This is a significant step for us as we continue to grow our presence in the industry and create technology that drives results.” The bi-directional API integration provides operators with an arsenal of tools complete with automation, call routing and recording, operational controls, and robust actionable data on leads, including where they come from and how quickly and effectively their store teams are following up. "The importance of automating and facilitating timely, relevant communication for operators is rising at a rapid pace. We are pleased to announce an API integration with CallPotential which will meet the challenges of the increasing complexity of software and communications integration.", remarked Kat Shenoy, President and CEO of E-SoftSys. About CallPotential CallPotential’s award-winning CRM and communication platform integrates seamlessly with self-storage operators’ property management software allowing systemization and automation of lead management and collection management processes using omni-channel communication tools like text messaging, email, live and recorded calls, and live chat. CallPotential also empowers owners to run their own internal contact centers without investing in expensive hardware or hiring additional labor. These products combine powerful insight, transparency, and control into operations. To learn more about CallPotential visit www.callpotential.com or call Holly Fiorello, Director of Marketing, at 877-552-2557. About E-SoftSys E-SoftSys offers a complete suite of products and services that include Self Storage Manager - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully Integrated Customer Relationship Management (CRM) module; Customer Portal - A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces - QlikViewTM Business Intelligence and Analytics, API integration to leading website providers, call center service providers, revenue management service providers, tenant insurance companies, cloud based gate systems and Lead Aggregators; 24/7 Customer Support - with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us. Read more » | |
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Jun 10 |
XYZ Storage Achieves Significant Increases in Contactless Rentals by Utilizing Online Rental and e-CRM platforms from Self Storage Manager
Posted by Augustine Jain on 10 June 2020 03:54 PM |
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XYZ Storage Achieves Significant Increases in Contactless Rentals by Utilizing Online Rental and e-CRM platforms from Self Storage Manager Read more » | |
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Jun 10 |
ezStorage implements Online Rental Platform from Self Storage Manager across 48 facilities
Posted by Augustine Jain on 10 June 2020 10:33 AM |
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ezStorage implements Online Rental Platform from Self Storage Manager across 48 facilities Blue Bell, PA, May 25, 2020: E-SoftSys, Total Solutions Provider for the self storage industry and developer of Self Storage Manager, today announced the successful implementation of their Online Rental platform across 48 stores of ezStorage Corporation. With the outbreak of the COVID-19 pandemic and social distancing becoming the norm, offering contact-less rentals to customers has become the need of the hour for self-storage operators. ezStorage, which has been using Self Storage Manager for over 16 years, immediately recognized the need and along with E-SoftSys, made it a priority to implement the Online Rental platform. “Given the unprecedented situation we are facing, our goal is to ensure the safety of our customers and employees,” said Todd Manganaro, CEO and President of ezStorage Corporation. “By implementing the Online Rental module from Self Storage Manager, we have been able to quickly transition to a contact-less rental process allowing our customers to complete the entire rental process online from their phone, tablet or desktop and move-in directly to their units, mitigating the need for person to person contact.” “The economic impact of the COVID-19 pandemic and new government regulations has resulted in self-storage operators quickly offering alternate renting solutions,” said Kat Shenoy, President and CEO of Self Storage Manager. “We are one of the first management software companies in the self-storage industry to introduce a completely cloud-based Online Rental platform and in the past decade we have assisted several storage operators in quickly adapting to contact-less and paper less rentals. Many of our clients who had implemented our Online Rental platform well before the pandemic have seen a sudden spike in online rentals and are now averaging anywhere between 10-17 rentals per month per site.” About ezStorage Corporation About E-SoftSys
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Jun 28 |
Storage Star Self Storage Implements Self Storage Manager Across Multiple Facilities
Posted by E-SoftSys Admin on 28 June 2019 03:38 AM |
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BLUE BELL, PA, June 26, 2019 - E-SoftSys, Total Solutions Provider for the Self Storage industry, today announced that Storage Star Self Storage, a subsidiary of FolletUSA, and a leading owner and operator of self storage facilities across the Western United States, Rocky Mountain region and Texas, has successfully implemented Self Storage Manager, the enterprise management software from E-SoftSys across 20 of their facilities. According to Matthew L Garibaldi, President & Co-Founder of Storage Star Self Storage, "We had heard many positive things about Self Storage Manager from within the industry including the constant enhancements they have been adding to their suite of applications. Based on the several rich features that the application had to offer, we decided to convert to Self Storage Manager across all our locations. The whole conversion process was extremely smooth and the entire E-SoftSys implementation team was very professional during the entire transition period. Another plus is that Self Storage Manager is backed up by a company that has a large team of programmers and support analysts who not only provide prompt support 7 days a week but also provide ongoing product enhancements, based on customer feedback. When people ask me why I love working with the Self Storage Manager team, among many other things, the first word that comes to mind is customer service. Their team is the best in the business at customer service. We look forward to a continued mutually beneficial and long-term relationship with Self Storage Manager.” According to Kat Shenoy, President & CEO of E-SoftSys, "We are delighted at the opportunity to work with yet another multi-facility self-storage operator and welcome Storage Star Self Storage into our growing customer base. More and more multi-facility operators are converting to Self Storage Manager due to our excellent customer service, product functionality, easy access to data for business analytics, Open APIs and the ease at which we are able to convert the sites from other management software with zero downtime. We have several years of experience and a successful track record of developing, migrating and integrating applications for the self-storage industry all over the country and overseas. We will continue to work with our client base to ensure 100% customer satisfaction and enhance the software based on client feedback and keep up with the technological advances.” About FolletUSA/ Storage Star Storage Star Self Storage is a subsidiary company of FolletUSA, a leading owner/operator of several self-storage facilities across 6 states. They currently operate 20 self storage properties with more than 12,000 units with a customer base spread across California, Utah, Washington, Texas and Colorado. Storage Star Self Storage provides long-term and short-term storage unit rentals and offer a variety of unit sizes and prices. For more information on Storage Star, please contact them through their website www.storagestar.com About E-SoftSys E-SoftSys offers a complete suite of products and services that include Self Storage ManagerTM- Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM- Fully Integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators for creating inquiries, reservations, rentals, capture lead to rental conversion ratios, with interfaces to leading phone systems; Call Tracker module to monitor call recordings, capture valuable statistics including lead to rental conversion ratios, cost per lead, capture cost per lead, cost per rental & measure ROI on advertising campaigns; SSM Text Messenger - A cloud based automatic payment reminder and past due alerts system designed to reduce the manager's time on collection calls; SSM Voice Messenger- An automatic voice based collection system designed to reduce the time that store managers spend on collection calls and helps improve cash flow through higher conversion rates compared to email and direct mail; Customer Portal- A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; A fully integrated Kiosk Module for tenants to pay, reserve or rent units and also sign off the lease; Other Interfaces- QlikViewTMBusiness Intelligence and Analytics, XPS Integration, API integration to leading website providers, tenant insurance companies, cloud based gate systems and Lead Aggregators; 24/7 Customer Support- with Dedicated Team and Project Manager assigned for large operator implementations, as well as periodic upgrades to the software programs Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us. Read more » | |
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Dec 17 |
All Secure Self Storage, IN Implements Self Storage Manager across 19 facilities
Posted by E-SoftSys Admin on 17 December 2018 09:18 AM |
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BLUE BELL, PA, December 10, 2018 -- E-SoftSysTM, a total solutions provider for the self storage industry, today announced that All Secure Self Storage, a full service property management company operating in the greater Michiana area that serves Northern Indiana and Southwestern Michigan has successfully converted all their 19 facilities from their legacy system to Self Storage ManagerTM (SSM), the enterprise management software from E-SoftSys. According to Tim Costello, Project Manager of All Secure Self Storage, “After conducting a long search for a new software program to manage our self-storage facilities, we decided to go with Self Storage Manager. This decision was based on its favorable comparisons to other offerings in terms of training options, cost and the functionality and options we were looking for as our business enters a new phase of growth. We were assigned a dedicated SSM project manager, who helped manage our implementation and was very responsive to our concerns and questions. The implementation went as scheduled with minimal operational disruptions. We are looking forward to developing our relationship with SSM in the future and improving our use of all the functions and modules we now have access to”. Commenting on the successful implementation, Kat Shenoy, President & CEO of E-SoftSys mentioned, "We are very pleased to welcome All Secure Self Storage to our rapidly expanding client base. The implementation of SSM at All Secure is yet another example of a large operator that has placed their trust in E-SoftSys products and services. Our past experience with similar large operator implementations helped ensure a successful migration of all 19 All Secure Self Storage sites to SSM within a short period of time. This is the 15th year in a row that we have significantly increased our client base across the globe. We have a team of over 60 developers, architects, implementation specialists, QA Analysts and support analysts dedicated to SSM and we will continue to improve our products based on input from our customers and leverage new technology to develop innovative solutions that reduce costs, increase revenue and improve customer service for our client base." About E-SoftSys E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager - Comprehensive management software for single and multi-facility operators with e-Signature & Digital Storage of leases; e-CRM - Fully integrated Customer Relationship Management module with interfaces to leading phone systems and Constant Contact and Truck Reservations and with an optional Call Tracker module to capture valuable statistics including lead to rental conversion ratios, cost per lead etc.; SSM Text Messenger / SSM Voice Messenger - Automatic payment reminder and payment collection systems designed to reduce the managers’ time on collection calls; Customer Portal- A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more.; Other Modules - Online Reservations, Rentals & Payments, INSOMNIACTM Kiosk interface, QlikViewTM Business Intelligence and Analytics, ; Tablet/Mobile Phone based Site Audit and Walk Through module, Lead aggregator interface with Storage.com, Sparefoot etc.; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations; Training Videos - Over 300 Training Videos are available to customers, where a customer can choose any function in Self Storage Manager or e-CRM and get instant training on that topic. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us. About All Secure Storage Established in in 1989 and headquartered in South Bend, IN, All Secure Self Storage today has 19 facilities located in the Greater Michiana Area that covers Northern Indiana and Southwestern Michigan. All their facilities are well lighted, fully fenced and gated. To ensure security they also have cameras on site and have professionally trained managers who carry out routine security checks for added protection. They have a range of units allowing tenants to store anything from household items, furniture, office supplies, and boxes to cars, boats and RVs. Read more » | |
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Aug 24 |
The Box, Dubai Implements Self Storage Manager Enterprise Version across 30+ facilities
Posted by Nick Haney on 24 August 2017 09:46 AM |
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The Box, Dubai Implements Self Storage Manager Enterprise Version across 30+ facilities Self Storage Manager continues to gain Market Momentum in North America, Europe, The Middle East and Asia Pacific
BLUE BELL, PA, August 24, 2017-- E-SoftSys LLC, a Total Solutions Provider for the Self-Storage Industry, today announced that The BoxTM, a leading state-of-the-art self-storage operator in UAE. has implemented Self Storage ManagerTM Enterprise version across more than 30 of their facilities. Self Storage Manager is one of the leading management software in North America and it is becoming more popular across the globe due to E-SoftSys ability to localize the software to meet the regional requirements of various countries and 24/7 technical support.
The Box, founded by Mr. Wadih Haddad in 2007 implemented the Lite version of Self Storage Manager at 5 of their facilities in Dubai in 2009. Since then The Box has grown rapidly and now has over 30 facilities in 3 countries and over 50,000 customers and is still growing! This rapid growth created the necessity to convert to a more robust cloud based solution that can be accessed by multiple users in various locations and the Enterprise Version of Self Storage Manager was a perfect fit. E-SoftSys converted all 30+ sites to the enterprise version over a weekend without any disruption to the site users or customers. According to Wadih Haddad, Founder and Managing Director of The Box, “Our business has grown rapidly in the past 10 years and we are pleased to see that E-SoftSys has kept up with the technological advances and introduced a highly scalable and completely cloud based enterprise version to operators across the globe. Self Storage Manager has provided us all required functionality, right from tenant reservations to advanced management reports and functions very well in a multi-user environment. E-SoftSys customer support team, which is available 24/7 is one of the most attentive and efficient we have come across and we are very pleased with the smooth conversion of all our sites to the enterprise version of Self Storage Manager. I would recommend Self Storage Manager to anyone in the storage business.” "UAE has been one of the world’s most popular business hubs and we are glad that The Box, the leading self-storage operator in UAE has chosen the enterprise version of Self Storage Manager to manage their rapid growth. Several self-storage operators across the globe have chosen Self Storage Manager due to our ability to provide high quality and cost effective solutions and also meet the regional requirements of various countries. Self Storage Manager is developed using latest technologies and is backed by an exceptional customer support," said Kat Shenoy, President and CEO of E-SoftSys. "We will continue to work with storage operators across the globe to find ways to further enhance our products and introduce innovative technology solutions that assist our customers in increasing revenue, reducing costs and improving customer service."
About The Box
The Box is the leading self-storage operator in the fast growing Middle Eastern region. The company has built a reputation as an international service provider offering unique tailor made solutions for their clientele, which boasts of some of the world largest multinationals such as Shell, DHL Express, Nokia, HSBC, Cisco, Microsoft and many more. In addition to self-storage, The Box has also expanded its service offerings to include removal/moving, packaging, transport and document/inventory management. The company is now looking to increase their presence across multiple cities in the Middle East and North Africa regions.
About E-SoftSys LLC E-SoftSys LLC, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager Comprehensive management software for single / multi-facility operators with e-Signature/ Digital Storage of Leases; e-CRM Fully integrated Customer Relationship Management module with interfaces to leading phone systems; Call Tracker module to capture valuable statistics including lead to rental conversion ratios, cost per lead etc.; Online Reservations and Rentals; Customer Portal: Self-help interactive online portal for customers; SSM Text Messenger and SSM Voice Messenger; Android based Site Walkthrough and Work Order Management Module; QlikView Business Intelligence and Analytics Interface; 24/7 Customer Support; Lead Aggregator interfaces. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.co.uk or Click here to email us.
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May 3 |
Kingbox, France Implements Self Storage Manager and e-CRM with Integration to Wyca Robot
Posted by Nick Haney on 03 May 2016 08:18 AM |
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Kingbox, France Implements Self Storage Manager and e-CRM with Integration to Wyca Robot
BLUE BELL, PA, April 25, 2016 -- E-SoftSysTM, Total Solutions Provider for the self-storage industry, today announced that Kingbox, a self-storage operator located in the city of Toulouse, France has successfully implemented Self Storage ManagerTM (SSM), the enterprise management software from E-SoftSys at two of their facilities. Kingbox is the first client to implement advanced Customer Relationship Module (e-CRM) with the Wyca robot integration for managing multiple unmanned facilities remotely with a single call center agent. "We found Self Storage Manager to be the most suitable application for our self-storage operations. We are very happy with the approach taken by the entire E-SoftSys team including their top management in meticulously planning the roll out of SSM and working with us to incorporate some major changes to meet statutory requirements for France and Europe. We also found their e-CRM module to be extremely feature rich and a perfect match for the integration with the Wyca robot, as both were specifically designed for the self storage industry. The SSM implementation and support teams were readily available to assist us whenever we needed any help. E-SoftSys offers true 24x7 support”, said Nicolas de Roquette Buisson, CEO of Kingbox. According to Kat Shenoy, President & CEO of E-SoftSys, “Kingbox is the latest addition to our growing customer base in Europe. Self-storage operators across the globe have benefited immensely by implementing Self Storage Manager and our e-CRM module, mainly due to our ability to understand the local requirements of various countries and make quick changes to localize the software. Over the past 13 years, we have introduced many innovative products to the self-storage industry based on cutting edge technology and we are proud of the fact that we are the first management software provider in the self-storage industry to interface our e-CRM application to WYCA robots. According to the survey conducted by Pew Research Center, the vast majority of respondents anticipate that robotics and artificial intelligence will permeate wide segments of daily life by 2025 (http://www.pewinternet.org/2014/08/06/future-of-jobs/). Similar to potential slow adoption of driverless cars by the general public, we believe it may take some time for the self-storage industry to accept the concept of using robots in their storage facilities and we plan to work with WYCA in the next 12 months to improve the robotics integration by taking feedback from Kingbox and other clients, as well as industry experts across the globe. We will be fully ready to provide robotics based solutions, when the self-storage industry is ready to adopt the robots.”
About E-SoftSys E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager - Comprehensive management software for single and multi-facility operators with e-Signature & Digital Storage of leases; e-CRM - Fully integrated Customer Relationship Management module with interfaces to leading phone systems, Constant Contact, Truck Reservations and with an optional Call Tracker module to capture valuable statistics including lead to rental conversion ratios, cost per lead etc.; SSM Text Messenger - A cloud based automatic payment reminder and payment collection system designed to reduce the managers’ time on collection calls; Customer Portal- A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more.; Other Modules - Online Reservations, Rentals & Payments, INSOMNIACTM Kiosk interface, QlikViewTM Business Intelligence and Analytics, Mobile Website, XPS Integration, G5 Integration, and Android Tablet/Mobile Phone based Site Walk Through, Audit and Work Order Management module, Lead aggregator interface with Storage.com, Sparefoot, UStorageLocator, USstoragesearch etc.; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us.
About Kingbox Kingbox is a self-storage operator located in Toulouse, France. The company was founded in 2013, owns 2 locations and plans on expanding further to more facilities in Southern France. For more information, please contact Nicolas de Roquette Buisson at +33 6 03 61 55 44 or by visiting www.kingbox.fr or by email: toulouse@kingbox.fr. About Wyca Wyca is a startup that creates robots for the self-storage industry. Wyca has designed Keylo, a tele-presence robot to allow self-storage operators to manage their facilities remotely from a call center. Keylo can be fully integrated into third party softwares through WYCA API. A tele-operator can communicate with visitors from up to 5 sites at the same time. By integrating Keylo into e-CRM, all sales channels (physical, web, phone) are centralized into one single place to provide better user experience for clients, thus increasing conversion ratios. Keylo is today fully integrated into Self Storage Manager, a US based leading CRM and management software provider for the global self-storage industry. For more information, please contact Matthieu Besozzi at +33 6 88 70 28 61 or by visiting www.wyca.fr or by email: matthieu.besozzi@wyca.fr.
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Jan 26 |
E-SoftSys Releases Version 4.5 of Self Storage Manager with Multi-Browser Support
Posted by Paul Adams on 26 January 2015 03:08 AM |
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E-SoftSys Releases Version 4.5 of Self Storage Manager with Multi-Browser Support Blue Bell, PA, January 20, 2015 – E-SoftSysTM, a Total Solutions Provider for the self-storage industry, announced the release of Version 4.5 of Self Storage ManagerTM, one of the leading management software programs for the self-storage industry and e-CRMTM, a fully integrated Customer Relationship Management module. The new versions of Self Storage Manager and e-CRM are developed using the latest .Net technologies with the SQL Server 2012 backend database.
The user interface of the Self Storage Manager (SSM) application has been redesigned with modern look and feel and has been fully optimized for quicker loading of the pages over the web. The new version is also compatible with all leading browsers such as IE, Safari, Firefox, Chrome and can be accessed from mobile devices such as iPads and Android tablets. Additionally, the new version of SSM incorporates EMV, Chip and Pin based credit card processing, well ahead of the scheduled deadline of October 2015 announced by major credit card issuers. Furthermore, with the incorporation of e-signature and digital storage of leases for both walk-in and online customers, storage operators can now move to a completely paperless environment. Some other features include the RPost integration to send registered emails, integration with Text messenger module to send out payment reminders and past due SMS alerts to tenants, link to Customer Satisfaction Survey, increased security and much more.
According to Kat Shenoy, President and CEO of E-SoftSys, “The release of Version 4.5 is a further confirmation of E-SoftSys commitment to keep our software product lines updated with the latest technologies and bring technology similar to what is implemented by REITs to small, mid-size and large operators at an affordable cost. We have invested thousands of hours in the research, development, testing and certification of the new version. Being a Member of the Microsoft Partner Network, we had the additional benefit of getting advice from Microsoft technical experts during the implementation of the latest Microsoft technology in to SSM and e-CRM. We have also taken input from the SSM Product Advisory Committee consisting of several Top Operators while incorporating product enhancements. The new version is now available for storage operators in the USA and Canada and will be released to storage operators in South America, Europe, Middle-East and Asia Pacific in the second quarter of 2015.”
Canadian Mini-Warehouse Properties Company (operating as Public Storage Canada), manager of 50 plus Public Storage branded locations across Canada is one of the first SSM clients that has upgraded to Version 4.5. According to Aaron Mullally, Vice President of Operations of Public Storage Canada, “We are very pleased with the various features added to the new version of Self Storage Manager. Being a fairly large multi-site operator, it is imperative that we gain instant access to some vital information across multiple sites at any given time. With the upgrade to the 4.5 version, we are able to generate various reports across multiple sites much faster and also experience much faster performance throughout the entire application. E-SoftSys has once again demonstrated their commitment to meet our expectations and their ability to keep up with the constantly changing trends in the Industry. We are also very happy by the approach taken by the E-SoftSys team in their meticulous planning and ensuring a smooth roll out as well as providing us with excellent support round the clock during the entire process of the upgrade to their latest version.”
About E-SoftSys E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager Comprehensive management software for single and multi-facility operators with e-Signature and Digital Storage of Leases; e-CRM Fully integrated Customer Relationship Management module with interfaces to leading phone systems, Constant Contact & Truck Reservations and with an optional module to capture valuable statistics including lead to rental conversion ratios, cost per lead etc..; SSM Text Messenger: A cloud based automatic payment reminder and payment collection system designed to reduce the managers time on collection calls; Customer Portal: – A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Other Modules INSOMNIACTM Kiosk Interface, Online Reservations, Rentals & Payments, PayNearMeTM, Storage TreasuresTM, QlikViewTM Business Intelligence and Analytics Interface, Customer Survey, XPS, iPadTM/Tablet-based Site Walk Through and Audit module, and more.; Lead Aggregator Interface - CubeSmart®, SparefootTM, USStorageLocatorTM, USstoragesearch.comTM; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations; Training Videos Over 300 Training Videos are available to customers, where a customer can choose any function or report in Self Storage Manager or e-CRM and get instant training on that topic.
About Public Storage Canada Canadian Mini-Warehouse Properties Company is the manager of 50 plus Public Storage® branded locations across Canada. As Canada’s Self Storage Leader, these Public Storage branded properties offer self-storage, car storage, boat & RV storage, and commercial storage with locations across Ontario, Quebec, British Columbia, and Alberta. For more information, please contact 1-905-677-0363 ext. 291.
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Jan 26 |
A-1 Self Storage achieves record rentals with Online Rentals module from Self Storage Manager
Posted by Paul Adams on 26 January 2015 03:06 AM |
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A-1 Self Storage achieves record rentals with Online Rentals module from Self Storage Manager
BLUE BELL, PA, January 21, 2015 – E-SoftSysTM, developer of Self Storage ManagerTM (SSM) – one of the leading management software programs for the self-storage industry, announced today that A1 Self StorageTM, one of California’s oldest and most respected self storage companies with over 40 locations has achieved over 600 rentals within 6 months of implementing the SSM Online Rental module.
According to Brian Caster, President and CEO of A-1 Self Storage, “Within 30 days of launching the online rentals we received over 100 rentals from our website and for the past 6 months we have been receiving an average of 100 online rentals per month. Using the user-friendly online interface our customers can now rent units at their convenience, without the need to visit the rental office. With the positive results achieved in the first 6 months itself, we are confident that Online Rental interface will further improve our revenues across all our locations in the coming months. This is yet another innovative module from E-SoftSys and we are pleased with the fact that E-SoftSys continues to introduce new features and modules at a rapid pace.”
Some of the key features of the Online Rental module are:
According to Kat Shenoy, President & CEO of E-SoftSys, “We appreciate the valuable input provided by A-1 Self Storage management team during the implementation of the Online Rental interface, which has helped us to further improve the module. In the past 11 years we have introduced several advanced features and modules to the self-storage industry at an affordable cost. This is yet another module from E-SoftSys that helps multi-facility storage operators increase revenue, improve customer service and reduce costs. We are pleased with the excellent results achieved by A-1 Self Storage and are certain that operators of all sizes will be able to benefit immensely from the SSM Online Rental interface.”
About E-SoftSys E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager Comprehensive management software for single and multi-facility operators with e-Signature and Digital Storage of Leases; e-CRM Fully integrated Customer Relationship Management module with interfaces to leading phone systems, Constant Contact & Truck Reservations and with an optional module to capture valuable statistics including lead to rental conversion ratios, cost per lead etc..; SSM Text Messenger: A cloud based automatic payment reminder and payment collection system designed to reduce the managers time on collection calls; Customer Portal: – A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information and more; Other Modules INSOMNIACTM Kiosk Interface, Online Reservations, Rentals & Payments, PayNearMeTM, Storage TreasuresTM, QlikViewTM Business Intelligence and Analytics Interface, Customer Survey, XPS, iPadTM/Tablet-based Site Walk Through and Audit module, and more.; Lead Aggregator Interface - CubeSmart®, SparefootTM, USStorageLocatorTM, USstoragesearch.comTM; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations; Training Videos Over 300 Training Videos are available to customers, where a customer can choose any function or report in Self Storage Manager or e-CRM and get instant training on that topic. Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us.
About A-1 Self Storage
A-1 Self Storage is the Self Storage division of the Caster Companies, a third generation family owned company headquartered in San Diego, California. The Caster Companies specializes in acquisitions, development and management of A-1 Self Storage, and other commercial properties in California. Their Real Estate Portfolio includes over 4 million square feet in real estate properties, including over 45 self storage locations. They have plans to open more locations in the future. For more information, contact A-1 Self Storage at 800-219-8979 or visit their website at www.a1storage.com
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Sep 25 |
E-SoftSys develops Customer Portal for ezStorage
Posted by Paul Adams on 25 September 2013 06:31 PM |
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E-SoftSys develops Customer Portal for ezStorage BLUE BELL, PA, September 23, 2013 – E-SoftSys™, developer of Self Storage Manager™ – one of leading management software programs for the self-storage industry, announced today the deployment of the online Customer Portal module for ezStorage Corporation™, the largest self-storage company in the Baltimore-Washington region with 46 large storage facilities. The new online Customer Portal represents a significant upgrade to the previous ezPay system, allowing customers greater control in managing their account. “The Customer Portal provides our tenants online access to their account 24 hours a day, 7 days a week,” said Todd Manganaro, CEO of ezStorage. “In this electronic age, with the web being such a central part of conducting business, our tenants will benefit immensely from this portal. The feedback we have received so far from our tenants has been positive. We have been using Self Storage Manager for over 9 years. The E-SoftSys development team listens to customers and continues to provide enhancements and modules that assist ezStorage in improving customer service and making the operations more efficient.” According to Kat Shenoy, President and CEO of E-SoftSys, “ezStorage is our first large operator client and we truly appreciate the input we have received from them in the development of enhancements and add-on modules. ezStorage has always been an early adaptor of technology and over the past 9 years they have implemented several new technologies offered by E-SoftSys such as the e-CRM module, Pay at Kiosk, Online Reservation and Payment interface.” “E-SoftSys has always done its very best to bring technology to small, mid-size and large operators at an affordable cost and with an exceptional after sales support. Customer Portal is yet another innovative module from E-SoftSys that will assist storage operators of any size to provide better customer service to their tenants, while reducing labor costs related to routine tenant account maintenance tasks,” added Shenoy. About E-SoftSys E-SoftSys, a Member of the Microsoft Partner Network, is a technology leader for the self-storage industry, with products and services that include:
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us. About ezStorage ezStorage Corporation, headquartered in Columbia, Maryland, is one of the nation's leading self storage operators with 41,000 units throughout Maryland, Virginia and Washington DC. Since 1987, ezStorage's attention to customer service, architectural detail, cleanliness and safety has earned them an unmatched reputation in the industry and among consumers. Visit www.ezstorage.com for locations and details. Read more » | |
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Jul 17 |
R.A.B. Management Corp. implements Self Storage Manager Mobile Website Module for 3 sites
Posted by Paul Adams on 17 July 2013 05:28 PM |
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R.A.B. Management Corp. implements Self Storage Manager Mobile Website Module for 3 sites BLUE BELL, PA, March 13, 2013 – E-SoftSysTM, developer of Self Storage ManagerTM – one of leading management software programs for the self-storage industry, announced today that R.A.B. Management CorpTM, headquartered in Pennsylvania, with 3 sites in Reading, Easton and Trexlertown, has implemented Self Storage Manager Mobile Website Module for all of their properties. The SSM mobile website module includes the following features:
Some key benefits of SSM mobile website are:
“I am thrilled with the SSM Mobile Website module, which will help us in further improving our customer service. E-SoftSys team deployed the mobile website sooner than expected. They were able to resolve all our requested changes in a timely manner,” said Raymond Bartolacci III, Owner of R.A.B. Management Corp. “We are very pleased with Self Storage Manager and the services offered by E-SoftSys. SSM Mobile Website is very advanced, includes all required features and is cost effective. I highly recommend the SSM Mobile Website module to other self-storage operators.” “Mobile websites have gained lot of prominence these days with increased browsing happening from mobile devices such as iPhones, Android phones, iPads, Android tablet etc.,” said Kat Shenoy, President and CEO of E-SoftSys. “We are pleased to note that R.A.B Management Group went live on the SSM Mobile Website module in record time, mainly because of the excellent coordination between the R.A.B and E-SoftSys teams during the deployment and implementation of the mobile website. More and more Self Storage Manager customers are now benefitting from the SSM Mobile Website module, which is search engine friendly, customer friendly, easy to deploy, with the ability to quickly customize the look and feel.”
About E-SoftSys E-SoftSys, a Member of the Microsoft Partner Network, is a technology leader for the self-storage industry, with products and services that include:
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East, and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us.
About R.A.B Management Group R.A.B Management Group own and manage three self-storage sites in Reading, Easton, and Trexlertown on the East Coast. With over 250,000 Sq. Ft of rentable storage space under management and new buildings being constructed, R.A.B. offers its tenants only first class services in the self-storage industry. For more information, contact R.A.B. Management Group at 610-438-1064 or visit their website at: http://www.keystoness.com.
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Jul 17 |
American Self Storage Implements Self Storage Manager
Posted by Paul Adams on 17 July 2013 05:17 PM |
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American Self Storage Implements Self Storage Manager across 12 Facilities BLUE BELL, PA, March 14, 2013 – E-SoftSys™, developer of Self Storage Manager™ – one of leading management software programs for the self-storage industry, announced today that American Self Storage™ have successfully converted from their legacy management software to Self Storage Manager and have gone live with the program across all 12 facilities. “As with any conversion, there were many challenges that we had to face in switching over to a new management software. However we are extremely happy with the ease of conversion to Self Storage Manager,” said Karen Kolbe, President of American Self Storage. “The entire team at E-SoftSys worked very closely with us during the whole transition process and we are truly amazed with the patience, and professionalism exhibited by their implementation team and the easy access to their executive team at all times.” “E-SoftSys customer service is remarkably prompt!” added Kolbe. “Their 24x7 customer service is like no other. With their can-do attitude and willingness to listen to us and accommodate many features unique to our business, our decision to switch to Self Storage Manager was truly justified. We look forward to implementing many of the advanced features and modules that Self Storage Manager offers. I truly believe that E-SoftSys is a customer-focused company and will be happy to recommend Self Storage Manager to other operators.” Kat Shenoy, President and CEO of E-SoftSys, appreciates the praise from Kolbe and also thrilled to have American Self Storage on board. “We are very pleased to welcome another Top 100 Operator - American Self Storage to our fast-growing base of multi-facility operators,” Shenoy said. “For the past 10 years we have worked with several multi-facility operators and understand that every large operator has some unique requirements. Our large programming team of highly qualified programmers makes it easier for us to quickly incorporate such unique requirements in to our products.” “Our well-defined implementation process and conversion methodology, along with superior customer support has helped Self Storage Manager to quickly become one of the leading management software in the self-storage industry for both single and multi-facility operators,” Shenoy added. “We will continue to work closely with our client base to get their input both on additional functionality and new technology and keep enhancing our products to help our clients improve their business processes and compete effectively in this ever changing economy. We look forward to a long term and mutually beneficial association with American Self Storage."
About E-SoftSys E-SoftSys, a Member of the Microsoft Partner Network, is a technology leader for the self-storage industry, with products and services that include:
Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East, and Asia-Pacific. For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us.
About American Self Storage American Self Storage, is leading multi-facility self-storage operator founded in 1985 and headquartered in Santa Barbara, CA offering self storage, boat, equipment, RV and indoor storage units at affordable prices across California, Nevada and Arizona. They are also listed amongst the top 100 self-storage operators in the country. For more information, contact American Self Storage at 805.963.8632 or visit their website at www.stormystuff.com. Read more » | |
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Jun 28 |
Running SSM on IE10
Posted by Paul Adams on 28 June 2013 11:18 AM |
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Dear Esteemed Customer, A few Self Storage Manager users have reported that they are experiencing some compatibility issues while using the software after being automatically upgraded to IE10. We would like to advise all our customers that Self Storage Manager has not been tested and certified to run on IE10 as yet, and until we complete the testing and certify it, we advise you to run on IE9 until then. To do this, you may either need to downgrade your IE version from IE10 to IE9 or disable updates to IE. We are currently working with Microsoft to address the compatibility issues with IE10 and expect to complete our testing and certify it to work on IE10 in a few weeks’ time. We thank you for your understanding and support, and appreciate your patience as we work on making Self Storage Manager fully compatible with IE10. Below are the steps to downgrade your IE version from IE10 to IE9, and to disable any updates to IE Windows 7 You may opt for one of the following methods to downgrade the Version from IE10 to IE9 Method 1
Method 2 (In case Method 1 doesn't work)
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Jan 17 |
E-SoftSys launches the new "Customer Help Desk"
Posted by E-SoftSys Admin on 17 January 2012 09:42 AM |
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E-SoftSys is proud to launch the new "Customer Help Desk" system which will enable its customers across the globe to report their queries related to E-SoftSys Products and get it resolved in quick time.
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